Terms of Service

1. The Agreement

This agreement is between you (the individual or entity using Work2U) and Saga X Ventures (NS0246319-H, the operator of Work2U). It covers your access to and use of:

• The web application at work2u.io and crm.work2u.io
• The accompanying mobile-responsive interface, APIs, and integrations
• Any related support, documentation, and updates

If you don't accept these terms, please don't use Work2U. If you do accept them on behalf of an organisation, you confirm you have authority to bind that organisation.

2. Your Account

2.1 Eligibility

You must be at least 16 years old and have the legal capacity to enter a contract in your jurisdiction.

2.2 Account security

You're responsible for:

• Keeping your password and any API keys confidential
• Anything that happens under your account (authenticate wisely)
• Notifying us immediately at security@sagaxventures.com if you suspect a breach

2.3 Accurate information

You agree to provide true, current, and complete information during sign-up and keep it updated. We may suspend or terminate accounts with material inaccuracies.

2.4 Multiple users / workspaces

The account owner is responsible for the actions of everyone they invite to a workspace. If a team member violates these terms, we may hold the owner accountable.

3. Subscriptions & Payment

3.1 Plans

Work2U offers free and paid tiers:

• Free — for individual users getting started
• Pro — RM 99/month per workspace, billed monthly or annually
• Enterprise — custom pricing, contact us

3.2 Billing cycle

• Subscriptions renew automatically until cancelled
• Annual plans are billed up-front and non-refundable after 14 days
• Monthly plans can be cancelled at any time — service continues until the end of the paid period
• All fees are in Malaysian Ringgit (RM) and exclusive of SST/VAT where applicable

3.3 Late payment

Unpaid invoices may result in suspension after 7 days' notice and termination after 30 days. We'll always email you before either action.

3.4 Price changes

We may change subscription prices with 60 days' notice. You'll have the option to cancel before the new price takes effect.

4. Acceptable Use

You will not use Work2U to:

• Violate any law or regulation
• Send spam, phishing, or unsolicited bulk messages through our messaging integrations
• Harass, defame, or harm others
• Upload viruses, malware, or anything designed to disrupt our systems
• Attempt to access accounts or data without authorisation
• Reverse-engineer, decompile, or extract our source code
• Resell, sublicense, or white-label Work2U without our written permission
• Use the service in any way that competes with us (e.g. building a competing product using our infrastructure)
• Circumvent rate limits, quotas, or security measures

We may suspend or terminate accounts that violate these rules, with or without notice depending on severity.

5. Your Content

5.1 You keep ownership

You retain all rights to the content you upload to Work2U (tasks, contacts, files, etc.). We claim no ownership over your work.

5.2 Limited licence to us

You grant us a limited, worldwide, royalty-free licence to host, copy, transmit, and display your content only as necessary to provide the service to you. This licence ends when you delete the content or close your account.

5.3 Feedback

If you send us product suggestions or feedback, we may use them without restriction or compensation to you.

5.4 Responsibility for content

You're responsible for your content. Don't upload anything illegal, infringing, or malicious. We may remove content that violates these terms.

6. Third-Party Integrations

Work2U integrates with Google, WhatsApp, Stripe, and others. When you connect them:

• You authorise us to access data from those services as needed for the feature
• You accept their separate terms of service
• We are not responsible for changes or outages in third-party services
• You can revoke access anytime in settings or through the third party

7. Service Availability

We target 99.9% uptime for the dashboard and APIs. Scheduled maintenance is announced 7 days in advance via in-app notice and email.

Despite our best efforts, the service may be interrupted by events outside our control (natural disasters, ISP failures, third-party outages). Where the SLA is not met, you'll receive pro-rated service credits as our sole remedy.

8. Suspension & Termination

8.1 By you

You can cancel your subscription anytime in account settings. You can request permanent account deletion by emailing enquiry@sagaxventures.com — we process within 30 days.

8.2 By us

We may suspend or terminate your access if:

• You materially breach these terms
• Your account is inactive for more than 24 months
• We are required to do so by law
• We discontinue the service (with 90 days' notice)

8.3 Effect of termination

Upon termination, your access ends and we will delete your data within 30 days unless retention is required by law. Sections that should survive (payment, liability, indemnity, dispute resolution) will survive.

9. Intellectual Property

Work2U, our logos, designs, code, and trademarks are owned by Saga X Ventures. These terms grant you a limited, revocable, non-exclusive licence to use Work2U — not to own it.

You may not use our brand or marks without written permission, except to identify us as the provider of the service you're using.

10. Warranties & Disclaimers

We do not warrant that the service will be uninterrupted, error-free, or secure. You use Work2U at your own risk.

11. Limitation of Liability

To the maximum extent permitted by law, our total liability to you for all claims arising from your use of Work2U is limited to the greater of:

• The amount you paid us in the 12 months before the claim, OR
• RM 100

We are not liable for:

• Indirect, incidental, special, or consequential damages
• Lost profits, revenue, data, or goodwill
• Service interruptions caused by factors outside our reasonable control
• Your violation of third-party rights or laws

12. Indemnification

You agree to indemnify and hold us harmless from claims arising out of (a) your use of Work2U, (b) your violation of these terms, or (c) your violation of any third party's rights.

13. Governing Law & Disputes

These terms are governed by the laws of Malaysia. Any dispute will be resolved in the courts of Kuala Lumpur, except where consumer protection laws give you the right to sue in your home jurisdiction.

We encourage informal resolution first: email enquiry@sagaxventures.com and we aim to respond within 14 days.

14. Changes to These Terms

We may update these terms. Material changes will be notified 30 days in advance via email and in-app banner. Continued use after the effective date means you accept the new terms.

15. Contact